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Facebook - Networking & Information Tool

posted Mar 1, 2012, 5:35 PM by PMO Posting   [ updated Mar 6, 2012, 3:54 PM ]
During the last JMC meeting, it was decided that the PMO would respond to residents concerns through Facebook.  

The preferred method to voice your concerns will continue to be through concerns@armaneeterrace.com.my since this email is read by all PMO staff and many members of the JMC. 

The PMO policy to respond to Facebook posts: 
  1. The PMO will respond to posts once a day in the morning on a weekday. 
  2. The PMO will respond to only clear questions.
  3. The PMO will redirect posts to our website that may already contain the answer to a question (www.armaneeterrace.com.my)
  4. In the event that an issue gets escalated or is not clearly understood by either party, the PMO will take the issue offline with a phone call or an email. 
  5. The PMO reserves the right to remove postings that are:
    • abusive, defamatory, or obscene
    • fraudulent, deceptive, or misleading
    • otherwise offensive, graphically or in tone

Facebook Etiquette

Do say good things. We all love good news, and yet, we are inundated with negativity all day everyday. Share positive news and promote ideas you believe in. Remember the old adage, “If you can’t say something good, don’t say anything at all.”

Do be respective and professional. Think about how you might behave in a “real” community.  Would you walk up to a person and say the things that you post on facebook? 

Do be mindful of your audience.  ATC Facebook is comprised of over 250 friends that are made up of people of all races, ages, religions, political views etc..  Therefore, be mindful with your comments. 

Do show gratitude. Facebook is the perfect venue for demonstrating gratitude towards others. We all love to receive it, and we especially love to receive it publicly. Be generous with your public praise.

Do offer assistance to your community.  

Do not post things that are not factual.  Before you make a post, make sure that you know the facts and not just hearsay.  Contact the PMO for clarity or attend a residents meeting.   

Do read posts with a little grain of salt.  There have been some posts with negative slurs about others from residents that owe money to the building.

Do pause before posting.  Sometimes by waiting 24 hours to post something, you may be more objective with your writing.  

Do give constructive feedback.  The JMC and the PMO welcome constructive feedback.  Starting a post with blame and insults does not support a harmonious community.  We must remember that the JMC are the residents volunteering their time and resources for the betterment of ATC - sometimes to the extent of affecting their own personal or work life. 

Do remember that only a small number of residents post on facebook. Some viewers may only log into facebook once every couple of months.  Most of the residents choose to use the telephone, email or in-person to voice their concerns and opinions.  Some of their comments can be completely opposite to what is being talked about on facebook. 

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